Question 1

What is a school management system?

Accepted Answer

A school management system (SMS) is a digital platform that centralises all school operations — student records, attendance tracking, report card generation, fee collection, timetable management, and parent communication — into one unified dashboard. SchoolHub is an all-in-one school management system built specifically for Nigerian schools.

Question 2

What is the difference between a school ERP and a school management system?

Accepted Answer

A school ERP (Enterprise Resource Planning) system is a broader term that covers every administrative and academic process in a school, including accounting, payroll, inventory, and HR. A school management system focuses on core academic operations like student records, grades, and attendance. In practice, modern platforms like SchoolHub combine both, giving schools ERP-level functionality in an easy-to-use management system.

Question 3

What is a student information system (SIS)?

Accepted Answer

A student information system (SIS) is a software application for managing student data — enrolment, demographics, grades, attendance, and transcripts. It is one component of a larger school management system. SchoolHub includes a full SIS alongside report cards, CBT exams, fee management, and more.

Question 4

Why do Nigerian schools need a school management system?

Accepted Answer

Nigerian schools face unique challenges: large class sizes, manual record-keeping, fee collection difficulties, and regulatory reporting to bodies like NERDC and state ministries. A school management system automates these tasks, saving 15-20 hours per week, reducing errors, improving parent communication, and ensuring compliance — all while working reliably on low-bandwidth internet connections.

Question 5

What features should I look for in a school management system?

Accepted Answer

Essential features include: student record management, automated report card generation, attendance tracking, fee collection and payment processing, timetable management, parent/guardian portal, CBT exam tools, and real-time messaging. Advanced features to look for are AI-powered lesson notes, performance analytics, ID card generation, and mobile app access. SchoolHub includes all of these on every plan.

Question 6

Does SchoolHub offer custom school management system development?

Accepted Answer

Yes. SchoolHub builds custom and white-label school management systems for EdTech companies, school groups, government agencies, and NGOs worldwide. You get a fully branded platform — web app, mobile apps, APIs — built on our production-grade infrastructure, deployed in 4–12 weeks depending on scope. Visit our Custom Solutions page to learn more.

Question 7

What is a white-label school management system?

Accepted Answer

A white-label system is a ready-made school management platform rebranded entirely with your organisation's name, logo, colours, and domain. End users — schools, teachers, parents — see only your brand. SchoolHub removes all of its own branding and delivers the full technology stack under your identity.

Question 8

Can SchoolHub be deployed for schools in any country?

Accepted Answer

Yes. SchoolHub supports global deployments with dedicated regional infrastructure on Google Cloud. The platform handles multi-currency billing (NGN, USD, GBP, EUR, GHS, KES, ZAR, INR, and more), multi-language interfaces, and curriculum compliance for NERDC, Cambridge, IB, CAPS, CBSE, and custom frameworks.

Question 9

How is custom and white-label pricing structured?

Accepted Answer

Pricing depends on the scope of customisation, number of schools, and deployment model. Options include one-time licensing fees, annual subscriptions, and revenue-share arrangements. Every engagement starts with a free consultation where we provide a detailed proposal with transparent pricing.

Question 10

Can the custom platform integrate with government systems and third-party APIs?

Accepted Answer

Yes. SchoolHub uses an API-first architecture — every feature is accessible through RESTful APIs. You can integrate with payment gateways, government databases, biometric devices, learning management systems, SMS providers, and any other external system your organisation uses.

Question 11

How do I create an account on SchoolHub?

Accepted Answer

Click on the "Get Started Free" or "Register" button on our homepage. Fill in your school details, email, and password. You'll receive a verification email to activate your account. Once verified, you can start using SchoolHub immediately with our Free Plan.

Question 12

Is there a free plan available?

Accepted Answer

Yes! We offer a Free Plan for all schools with up to 70 students and 10 teachers. No credit card required. You get essential features including report cards, student management, attendance tracking, CBT exams, real-time messaging, virtual classrooms, timetable management, and more. Upgrade anytime to unlock unlimited capacity and premium AI features.

Question 13

What do I need to get started?

Accepted Answer

You only need basic information about your school: school name, address, contact details, and your email. You can add student and teacher information later from your dashboard.

Question 14

Can I import existing student data?

Accepted Answer

Yes, you can bulk import student data using our CSV upload feature. You can also add students manually one at a time. Our support team can help you with the import process if needed.

Question 15

How much does SchoolHub cost?

Accepted Answer

We offer a Free Plan (up to 70 students, 10 teachers) with essential features. Premium plans with unlimited capacity and AI features: Monthly (₦15,000/month), Per Term (₦55,000 for 4 months - save ₦5,000), and Annual (₦150,000/year - save ₦30,000). All premium plans include unlimited students, unlimited teachers, and all features with no hidden fees.

Question 16

What payment methods do you accept for school subscriptions?

Accepted Answer

We accept all major payment methods including card payments (Visa, Mastercard, Verve), bank transfers, and mobile money through our secure payment partner, Paystack. All payments are PCI-DSS compliant with bank-level 256-bit SSL encryption.

Question 17

Is there a setup fee or hidden charges?

Accepted Answer

No setup fees or hidden charges for school subscriptions! The price you see is what you pay. However, when parents pay school fees through the platform, a ₦200 platform fee is charged per transaction to the parent (not the school).

Question 18

How does the parent payment platform fee work?

Accepted Answer

When parents pay school fees online via our parent app, they pay a ₦200 platform fee per transaction. The school receives 100% of the fee amount. This platform fee helps us maintain secure payment infrastructure and provide ongoing support. If parents pay by bank transfer through Paystack, they only pay ₦200. If they pay by card, Paystack adds their standard 1.5% + ₦100 fee.

Question 19

Can I change my subscription plan?

Accepted Answer

Yes! You can upgrade or switch plans at any time from your account settings. When upgrading mid-cycle, you only pay the prorated difference. Downgrades take effect at the start of your next billing period.

Question 20

Do you offer refunds?

Accepted Answer

Yes, we offer a full refund if you're not satisfied within the first 7 days of your paid subscription. Contact our support team within this period to process your refund request.

Question 21

What are the limits of the Free Plan?

Accepted Answer

The Free Plan supports up to 70 students and 10 teachers with essential features. Premium features like AI Question Generator, AI Performance Analyzer, Entrance Examination, and ID Card Generator require upgrading to a paid plan. You can upgrade anytime to unlock unlimited capacity and all premium features.

Question 22

What happens if I don't renew my subscription?

Accepted Answer

If your subscription expires, you'll have read-only access to your data for 30 days. You can export all your data during this period. After 30 days, your account will be deactivated, but data remains securely stored for 90 days if you decide to return.

Question 23

Do you offer discounts for multiple schools?

Accepted Answer

Yes! Educational groups managing 3 or more schools qualify for special volume discounts. Contact our sales team for custom pricing tailored to your needs.

Question 24

Is there a student or teacher limit?

Accepted Answer

The Free Plan supports up to 70 students and 10 teachers. All paid plans (Monthly, Per Term, Annual) include unlimited students and unlimited teacher accounts. Add as many students and teachers as your school needs at no extra cost.

Question 25

How can parents pay school fees online?

Accepted Answer

Parents can pay school fees directly through our parent mobile app using Paystack. They can pay with debit/credit cards or bank transfer. All payments are secure and instantly verified.

Question 26

Are there any additional fees when parents pay online?

Accepted Answer

Yes, there is a platform fee of ₦200 per transaction. If parents pay with a card, Paystack charges their standard transaction fee (1.5% + ₦100). Bank transfer payments have no Paystack fees - just the ₦200 platform fee.

Question 27

Can parents pay in installments?

Accepted Answer

Yes! Parents can make partial payments toward any fee. The system tracks all payments and outstanding balances automatically. Schools can set due dates for each installment.

Question 28

How do parents know their payment was received?

Accepted Answer

Parents receive instant payment confirmation with a receipt number. Payments made via card or bank transfer are automatically verified. Schools can also see real-time payment notifications in their dashboard.

Question 29

What if a parent uploads a fake bank transfer receipt?

Accepted Answer

All bank transfer receipts require manual verification by the school before the payment is marked as complete. Only Paystack card/transfer payments are auto-verified. This protects schools from fraudulent receipts.

Question 30

Can parents view their payment history?

Accepted Answer

Yes! Parents can view complete payment history for each child through the mobile app, including receipt numbers, amounts paid, payment methods, and verification status.

Question 31

Can I generate and print report cards?

Accepted Answer

Yes! Our report card generator allows you to create professional report cards with your school branding. You can download them as PDFs and print them directly. The system automatically calculates grades, averages, and positions.

Question 32

How does attendance tracking work?

Accepted Answer

Teachers can mark daily attendance for their classes through the mobile-friendly interface. The system tracks present, absent, and late students. Attendance reports can be viewed by date, class, or individual student.

Question 33

Can teachers access the system?

Accepted Answer

Yes! You can create teacher accounts with limited access. Teachers can mark attendance, add students (if permitted), and view their assigned classes. School administrators have full control over teacher permissions.

Question 34

Is the CBT (Computer-Based Testing) system available?

Accepted Answer

The CBT system is currently available in our Enterprise plan. It allows you to create and conduct online exams, automatically grade objective questions, and generate instant results.

Question 35

Can I customize report cards with my school logo?

Accepted Answer

Yes! Professional and Enterprise plans include school branding features. You can upload your school logo, customize colors, and add your school motto or other details to report cards.

Question 36

How does the real-time messaging system work?

Accepted Answer

SchoolHub includes built-in real-time messaging for schools, teachers, and parents. You can have direct 1-on-1 chats, group conversations, and broadcast announcements. Messages are delivered instantly via WebSocket, and parents receive push notifications on their mobile app even when offline. Typing indicators and read receipts are included.

Question 37

What is the Virtual Classroom feature?

Accepted Answer

The Virtual Classroom allows teachers to create online learning spaces for their classes. Teachers can share materials, create and manage assignments, conduct live video sessions with students, and track student engagement — all from within SchoolHub.

Question 38

Can I manage school timetables?

Accepted Answer

Yes! SchoolHub includes a full timetable management system. Create weekly schedules, assign teachers to periods, detect scheduling conflicts automatically, and notify teachers of changes in real-time. Teachers can also view their personal timetable from their dashboard.

Question 39

Does SchoolHub handle school accounting and payroll?

Accepted Answer

Yes! The School Accounting module includes fee collection and tracking, expense management, staff salary/payroll payments, payment verification, and detailed financial reports. All payments are integrated with Paystack for secure processing.

Question 40

Is my school data secure?

Accepted Answer

Absolutely. We use bank-level 256-bit SSL encryption to protect all data. Your information is stored on Google Cloud servers with 99.9% uptime guarantee. We perform daily automated backups and comply with international data protection standards.

Question 41

Where is my school data stored?

Accepted Answer

All school data is securely stored on Google Cloud infrastructure. As a Google Cloud partner, we leverage their world-class security, reliability, and global network. Your data is accessible anytime, anywhere with an internet connection.

Question 42

Can I access SchoolHub on my phone?

Accepted Answer

Yes! SchoolHub is fully responsive and works on all devices - smartphones, tablets, and computers. We also have a dedicated Parent Mobile App for iOS and Android where parents can view fees, make payments, and track their children's progress.

Question 43

What if I forget my password?

Accepted Answer

Click on "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Question 44

Do you provide data backups?

Accepted Answer

Yes, we perform automatic daily backups of all school data on Google Cloud. In the unlikely event of data loss, we can restore your information from our backup systems within hours.

Question 45

Can I export my data?

Accepted Answer

Yes, you can export student lists, report cards, attendance records, and fee payment history as CSV or PDF files at any time. Your data belongs to you, and you have full access to export it whenever needed.

Question 46

What happens if there is a server downtime?

Accepted Answer

Our Google Cloud infrastructure provides 99.9% uptime guarantee. In the rare case of downtime, our team is immediately notified and works to restore service. All data remains safe and will be accessible once service is restored.

Question 47

Do you provide training for new users?

Accepted Answer

Yes! All new schools receive onboarding training. We provide video tutorials, documentation, and live support to help you get started. Enterprise plan customers get dedicated training sessions.

Question 48

What support options are available?

Accepted Answer

We offer email support for all plans (response within 24 hours). Professional and Enterprise plans include priority support with faster response times. Enterprise customers also get 24/7 support and a dedicated account manager.

Question 49

Is customer support available on weekends?

Accepted Answer

Email support is available 24/7. Enterprise customers have 24/7 priority support access.

Question 50

Can you help me migrate from another system?

Accepted Answer

Yes! Our support team can assist with data migration from other school management systems. Contact us with details about your current system, and we'll create a migration plan for you.

Question 51

How many user accounts can I create?

Accepted Answer

All plans include unlimited teacher accounts and unlimited student accounts! Each school gets one admin account with full system access. You can create as many teacher accounts as needed and assign specific permissions to each teacher.

Question 52

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no penalties. Your account remains active until the end of your current billing period. After cancellation, you have 30 days of read-only access to export your data.

Question 53

How do I add or remove teachers?

Accepted Answer

You can add or remove teacher accounts anytime from your admin dashboard under "Teacher Management". Simply enter their email, name, and assign permissions. Teachers receive login credentials via email and can immediately access the system.

Question 54

Can I have multiple schools on one account?

Accepted Answer

Each school requires its own separate account and subscription for data security and organization. However, if you manage multiple schools (3+), contact our sales team for special volume discounts and multi-school management features.

Question 55

What happens to my data if I cancel?

Accepted Answer

Your data remains safe! After cancellation, you have 30 days to export all data (students, grades, reports, payments). Data is then securely archived for 90 days. You can reactivate anytime within 90 days and pick up where you left off.

Question 56

Can I transfer my account to someone else?

Accepted Answer

Yes! You can transfer ownership of your school account to another administrator (like a new principal). Contact our support team to securely transfer account ownership while maintaining all your school data and settings.

Question 57

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page, enter your email, and you'll receive a password reset link. For security, the link expires after 1 hour. If you need additional help, contact our support team.

Question 58

Can I change my school information?

Accepted Answer

Yes! You can update your school name, address, contact details, logo, and branding from the School Settings page. Changes are reflected immediately across all report cards and documents.

Frequently AskedQuestions

School Management Systems

Custom Solutions

Getting Started

Pricing & Billing

Parent Fee Payment

Features & Functionality

Technical & Security

Support & Training

Account Management

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